Frequently Asked Questions (FAQ)

How much does shipping cost? Shipping is completely free for all orders.
Where do you ship? We currently ship to the United Kingdom.
How long will it take to receive my order? Most orders arrive within 3–5 business days following a 1–2 business day processing period.
What is the order cut-off time? Orders placed before 5:00 PM (GMT) are processed the same or next business day.

What is your return policy? You can return unused and unworn items in their original packaging within 30 calendar days of delivery.
How do I start a return? Contact us at icajemoloha627@gmail.com with your order number and the reason for the return.
Is there a fee for return shipping? No, return shipping is free of charge for all eligible returns.
When will I receive my refund? Refunds are typically processed within 14 business days after we receive and inspect the returned item.

What payment methods do you accept? We accept major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay.
Can I change my shipping address after placing an order? Please contact us immediately at icajemoloha627@gmail.com if you notice an address error; however, we cannot guarantee changes once the order is processed.
What should I do if my item arrives damaged? Please contact us within 48 hours of delivery with your order number and clear photos of the damage.

Is my payment information secure? Yes, all transactions are protected using SSL (Secure Socket Layer) encryption technology.
Do you store my credit card details? No, we do not store full payment card details on our servers.

How can I contact customer support? You can reach us via email at icajemoloha627@gmail.com or by phone at 0121 351 4289.
What are your support hours? Our team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT).

Contact Us