Shipping policy

1. Company Information

  • Store Name: Icajemo

  • Business Address: 86 Calder Way, Great Sutton, Ellesmere Port, CH66 4UU, United Kingdom

  • Email: icajemoloha627@gmail.com

  • Phone: 0121 351 4289

2. Shipping Destination

We currently ship orders to:

  • United Kingdom (UK) We do not offer worldwide shipping at this time unless otherwise stated on the website.

3. Shipping Cost

  • Shipping is completely free for all orders.

  • No minimum order value is required.

  • No additional delivery fees or hidden charges apply.

4. Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday).

  • Orders are not processed on weekends or public holidays.

  • Once your order is processed, it is handed over to our shipping carrier.

5. Delivery Time

Estimated delivery time after dispatch:

  • Standard Shipping: 3–5 business days (UK delivery).

  • Please note: Delivery times are estimates and may vary due to carrier delays, peak seasons, or external logistical issues.

6. Order Cut-Off Time

  • Orders placed before 5:00 PM (GMT) are processed the same or next business day.

  • Orders placed after this time will be processed on the following business day.

7. Order Tracking

  • Once your order is shipped, you will receive a confirmation email.

  • This email will include a tracking number if available.

  • Tracking updates depend on the carrier system and may take some time to appear.

8. Shipping Methods

We use reliable international and domestic shipping partners to ensure safe and timely delivery of your home products.

9. Delayed or Lost Packages

If your order is delayed:

  • Please allow extra time during peak periods.

  • Contact us if your order has not arrived within the expected delivery window.

  • If a package is confirmed lost by the carrier, we will either reship the order or issue a full refund.

10. Incorrect Address Disclaimer

Customers are responsible for providing correct shipping information. Icajemo is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer.

  • Delays caused by incomplete or wrong address details.

  • If you notice an address error, please contact us immediately at icajemoloha627@gmail.com.

11. Shipping Restrictions

We reserve the right to refuse shipping to certain locations if necessary due to logistical or legal restrictions.

12. Contact Information

For any shipping-related questions:

  • Email: icajemoloha627@gmail.com

  • Phone: 0121 351 4289

  • Address: 86 Calder Way, Great Sutton, Ellesmere Port, CH66 4UU, United Kingdom

  • Response time: 24–48 business hours (Monday–Friday)